Last updated: August 2026

A Taste of Flinders Pty Ltd, trading as Outscape Flinders Island (“Outscape”, “we”, “our” or “us”), respects your privacy and is committed to handling your personal information responsibly, securely and transparently.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, and the choices you have regarding your information.

1. WHO WE ARE

Outscape Flinders Island is operated by A Taste of Flinders Pty Ltd and provides premium hosted travel experiences, accommodation, guiding and related tourism services on Flinders Island, Tasmania.

In this Privacy Policy, references to “Outscape”, “we”, “us” or “our” mean A Taste of Flinders Pty Ltd trading as Outscape Flinders Island.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect personal information including:

• Your name.
• Email address.
• Telephone number.
• Residential or postal address.
• Booking details.
• Travel dates and itinerary information.
• Names or details of other guests included in your booking.
• Dietary requirements.
• Allergies.
• Accessibility or mobility requirements.
• Information relevant to your safe participation in an experience.
• Emergency contact information where appropriate.
• Communications you have with us.
• Feedback, reviews and survey responses.
• Information you provide when subscribing to our mailing list, entering a promotion or making an enquiry.
• Information relating to payments and transactions.
• Technical information generated when you use our website, such as your IP address, browser type, device information and website activity.

Payment information may be processed by third-party payment providers or booking platforms. Outscape does not necessarily receive or retain your complete payment card details.

3. WHY WE COLLECT YOUR INFORMATION

We may collect and use your personal information to:

• Respond to enquiries.
• Process and manage bookings.
• Deliver your Outscape journey and associated services.
• Arrange accommodation, activities, transport, meals and experiences included in your booking.
• Communicate with you before, during and after your experience.
• Personalise and safely deliver your journey.
• Process payments, refunds and transactions.
• Manage cancellations and changes to bookings.
• Provide customer support.
• Coordinate with guides, hosts, producers and other service providers.
• Improve our experiences, website and services.
• Request feedback or reviews.
• Maintain appropriate business and financial records.
• Send news, offers, stories and marketing communications where you have consented or where otherwise permitted by law.
• Understand how visitors use our website and marketing channels.
• Prevent fraud or misuse of our services.
• Comply with our legal and regulatory obligations.

4. SENSITIVE INFORMATION

Because Outscape provides hosted experiences in natural and sometimes remote environments, we may need information relating to your health, allergies, dietary requirements, accessibility, mobility or other matters relevant to your safety and comfort.

Some of this information may be considered sensitive information under Australian privacy law.

We will only collect sensitive information where it is reasonably necessary for providing our services and where we have your consent or another lawful basis to do so.

We ask that you only provide information relevant to your booking or participation in your Outscape experience.

5. SHARING INFORMATION WITH OUR EXPERIENCE PARTNERS

An Outscape journey may involve local guides, hosts, accommodation providers, producers, activity providers, transport operators and other partners.

We may provide relevant personal information to these parties where reasonably necessary to safely and effectively deliver your experience.

For example, we may provide:

• Dietary requirements to a chef, host or food provider.
• Mobility information to a guide or activity provider.
• Guest names to accommodation or transport providers.
• Relevant health or emergency information where necessary for guest safety.

We seek to limit information shared to what is reasonably necessary for the relevant service.

6. BOOKING PLATFORMS AND OTHER THIRD PARTIES

We may use trusted third parties to help operate Outscape and deliver our services, including:

• Booking and reservation platforms.
• Payment processors.
• Airlines and transport providers.
• Accommodation providers.
• Guides and activity operators.
• Food, beverage and hospitality providers.
• Website and hosting providers.
• Email and marketing platforms.
• Accountants and professional advisers.
• Tourism and travel partners.
• Technology, analytics and business management providers.

We only share personal information where reasonably necessary to provide our services, operate our business, meet our legal obligations or where otherwise permitted or required by law.

Some third-party providers may store or process information outside Australia. Where this occurs, your information may also be subject to the privacy laws of the country in which it is processed.

Third-party websites, booking platforms, airlines, payment providers and other service providers may have their own privacy policies. We encourage you to review those policies where relevant.

7. MARKETING COMMUNICATIONS

If you subscribe to our mailing list, opt in to marketing, or we are otherwise permitted by law to contact you, we may send you information about:

• Outscape journeys.
• New departures and experiences.
• Flinders Island stories.
• Events.
• Special offers.
• Travel inspiration.
• Related Outscape news and services.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing booking or journey.

8. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to help the site function, understand visitor behaviour, improve user experience and measure the effectiveness of our marketing.

These technologies may collect information such as:

• Browser type.
• Device information.
• Pages visited.
• Approximate location.
• Website interactions.
• How you arrived at our website.

Third-party analytics, advertising and social media providers may also use cookies or similar technologies in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.

9. PHOTOGRAPHY AND VIDEO

Photography and storytelling are a natural part of sharing the Outscape experience.

During a journey, photographs or video may be captured for Outscape’s promotional, editorial, social media or marketing purposes.

If you do not wish to appear in promotional content, please advise us prior to departure or tell your host during your journey.

Where appropriate, we will seek permission before using imagery in which an individual is clearly identifiable and will make reasonable efforts to respect your preferences.

10. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

• Using secure systems and reputable technology providers.
• Limiting access to personal information.
• Maintaining appropriate password and account-security practices.
• Using reputable booking and payment providers.
• Maintaining appropriate business and information-management procedures.

No online or electronic system is completely secure, however, and we cannot guarantee the absolute security of information transmitted or stored electronically.

11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for:

• The purpose for which it was collected.
• Providing and administering your booking.
• Operating our business.
• Maintaining appropriate records.
• Meeting legal, accounting, taxation and regulatory requirements.
• Resolving disputes or responding to enquiries.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it.

12. ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you would like to:

• Request access to personal information we hold about you.
• Correct or update your personal information.
• Withdraw a consent you have previously provided, where applicable.
• Unsubscribe from marketing communications.
• Ask a question about how your information is handled.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, the law may permit us to refuse or limit access. Where required, we will explain the reason for doing so.

13. PRIVACY COMPLAINTS

If you have a concern or complaint about how we have handled your personal information, please contact us.

We will take your concern seriously and aim to investigate and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, experiences, website, booking systems, technology, service providers or legal obligations.

The latest version will be published on our website and will show the date it was last updated.

15. CONTACT US

For questions, requests or concerns relating to privacy, please contact:

A Taste of Flinders Pty Ltd
trading as Outscape Flinders Island
Flinders Island, Tasmania, Australia

Email: hello@onislandtime.com.au
Phone: 03 6346 4600

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